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Refund Policy

Requesting a refund

To request a refund or a credit due to order issues, you must make your request within 7 days of your delivery. All refunds are subject to certain conditions. Please see the eligibility details below.

Refund Eligibility:

  • Missing item - a customer was charged for an item, but the item wasn’t included in the items delivered to the customer.  

  • Damaged item - an item arrived broken or in an unusable condition.     

  • Poor quality replacement - received an inadequate replacement item that was not specifically approved through the Buncha platform.

  • Missing order - received the wrong order or did not receive any delivery. 

  • Late delivery - order delivered beyond the stated delivery window.

  • Unprofessional service - received unprofessional service from any Buncha team member.

Buncha may issue a partial refund or credit for that item if only a portion of an item is missing or damaged. This offer is non-transferable.

Buncha shall have the sole discretion to— 

  • Determine if the reported issue qualifies as an order issue;

  • Decide whether to issue a refund or a credit towards a future order;

  • Determine the amount of such refund or credit;  

  • Determine if any evidence must be provided to substantiate the order issue; and/or 

  • Require the customer to return the item(s) to the retailer in order to get a refund or credit.

Buncha may deny any request or revoke credit if we suspect fraud or abuse, or if we determine the customer directly or indirectly caused the order issue. 

Late or missing refunds

Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your Buncha account on past order receipts.

If it has been 10 business days since your refund was initiated and you still have not received your refund yet, please contact us through your Buncha app from your profile section by tapping “Support.”

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